Solar Hound Leads – Master Service Agreement (MSA) & Terms of Use

Effective Upon Purchase – Read Carefully Before Completing Checkout

By purchasing any lead package from Solar Hound Leads (“we,” “us,” or “our”), you (“Client”) agree to the terms of this Master Service Agreement and Terms of Use. This Agreement governs all leads provided by Solar Hound Leads, a California-based company, and applies to all purchases made via our website or any other approved method.

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1. Scope of Services

Solar Hound Leads provides verified residential solar leads based on advertised criteria. Leads are delivered as prepaid, flat-rate bundles and include homeowner contact information and basic qualification data. Unless otherwise stated in writing, all leads are exclusive. If a bundle includes non-exclusive leads, that will be clearly disclosed at time of purchase.

Lead quantity, pricing, and exclusivity are clearly stated at point of sale. Solar Hound Leads reserves the right to modify available bundles, pricing, or fulfillment timelines at any time.

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1A. Lead Delivery Schedule

Leads are delivered in real time as they come in, directly to the contact method you provide at checkout. Most bundles begin fulfillment within 1 business day, depending on market availability and the time of purchase.

Lead bundles will continue to drip in at a cap of 4 per day to ensure quality and call capability.

We do not guarantee all leads will be delivered instantly upon purchase. Delivery timelines may vary based on geography, inventory flow, and your selected bundle type.

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2. No Refunds / Limited Replacement Policy

All sales are final. We do not offer refunds under any circumstance. However, we offer one-for-one lead swaps for leads that meet the following criteria:

Qualifying Reasons for Lead Replacement

A lead may be eligible for a one-time swap if it meets any of the following conditions:

• Lead was misrepresented at point of entry:

  • The individual never requested a solar quote

  • The contact information belongs to the wrong person or is mismatched

  • The address is fake, invalid, or undeliverable

  • The phone number is disconnected or invalid

• Lead is ineligible for solar service:

  • The lead is not a homeowner

  • Wrong utility company

  • The home is outside of your coverage area

  • The power bill is below the qualifying threshold for your service

• Lead behavior prevents legitimate outreach:

  • The lead is hostile, abusive, or harassing during contact attempts

All replacement requests must be submitted within 48 hours of lead delivery. No exceptions will be made after this deadline.

Solar Hound Leads will make the final determination on replacements in good faith. Abuse of this policy (e.g., excessive, abusive, or dishonest return attempts) may result in forfeiture of replacement privileges.

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3. Use of Leads & Consent Window

Client agrees to use leads solely for internal sales and marketing of their own solar products or services. Reselling, sharing, repackaging, or unauthorized distribution is strictly prohibited.

Each lead is licensed for internal use for 30 days from the date of delivery. Leads should be contacted promptly to ensure consent remains valid and to comply with TCPA, DNC, and related outreach regulations.

If valid contact is made within that 30-day period (e.g., a conversation, response, or appointment booking), continued communication with that lead is permitted beyond 30 days, as long as the lead has not opted out or asked to stop.

Improper use, including delayed or unauthorized outreach, will result in liquidated damages of $150 per lead and possible legal action.

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4. Compliance & Do Not Call Policy

Client is solely responsible for compliance with all federal, state, and local laws when contacting leads, including:

• TCPA (Telephone Consumer Protection Act)

• National & internal DNC lists

• CAN-SPAM (if email used)

• Solar-specific or regional marketing regulations

Leads are opt-in at time of capture, but Solar Hound Leads does not warrant lead consent remains valid indefinitely. You are responsible for implementing your own DNC policy, honoring opt-out requests, and maintaining call logs. We are not liable for your misuse or regulatory violations.

If a consumer contacts Solar Hound Leads to opt out, we will notify you and expect compliance within 72 hours.

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📋 Lead Consent & Contact Guidelines (For Client Reference Only)

⚠️ These recommendations are based on industry standards and federal guidelines (e.g., TCPA, FTC, FCC). Client remains solely responsible for ensuring all outreach is compliant.

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5. Confidentiality & Intellectual Property

All lead data, pricing, and delivery mechanisms are confidential. Client may not disclose or copy any lead data except to directly contact the lead.

Solar Hound Leads’ brand, name, systems, pricing strategy, internal processes, visual content, and marketing materials are intellectual property and may not be copied, reverse-engineered, or repurposed.

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6. Disparagement & Circumvention

Client agrees not to publicly disparage Solar Hound Leads or circumvent our relationship by contacting lead providers, tech vendors, or sources discovered through our service.

Violations result in:

• $150 per circumvention attempt, or

• $10,000 per act of public disparagement, plus legal fees.

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7. Limitation of Liability

All leads are provided “as is” with no warranty of conversion, ROI, or customer intent. Solar Hound Leads makes no guarantees of sales performance.

Our total liability for any claim is strictly limited to the price paid for the affected lead bundle. We are not responsible for indirect losses, lost profits, or business interruptions.

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8. Modification of Terms

This Agreement may be updated at any time. The most current version will be posted at checkout or on our website. Continued use of our services after changes constitutes acceptance of the new terms.

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9. Class Action Waiver

To the fullest extent permitted by law, Client agrees that any dispute, claim, or controversy arising out of or relating to this Agreement or the use of Solar Hound Leads’ services will be resolved on an individual basis only and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Client expressly waives any right to participate in a class action, class arbitration, or representative action against Solar Hound Leads. The arbitrator or court, as applicable, may not consolidate more than one party’s claims or otherwise preside over any form of a class or representative proceeding.

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10. Dispute Resolution & Arbitration Agreement

a. Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to this Agreement, including its breach, termination, or validity, shall be resolved through final and binding arbitration in Sacramento County, California, before a single arbitrator pursuant to the rules of JAMS or another mutually agreed arbitration provider.

b. No Jury Trial
Client and Solar Hound Leads waive any right to a jury trial, and agree that all claims shall be resolved exclusively through arbitration, except as provided below.

c. Small Claims Exception
Either party may elect to bring a qualifying claim in small claims court in Sacramento County, California, rather than arbitration, so long as the matter remains in small claims jurisdiction and is brought on an individual basis.

d. No Class Actions
As outlined in Section 9, all disputes must be resolved individually. Class actions, class arbitrations, and representative proceedings are not permitted.

e. Confidentiality
All arbitration proceedings, filings, evidence, and outcomes shall remain strictly confidential, unless disclosure is required by law.

f. Attorney’s Fees
In the event of a dispute, the prevailing party is entitled to recover reasonable attorney’s fees and legal costs incurred in enforcing this Agreement or defending against baseless claims.

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11. Governing Law

This Agreement is governed by the laws of the State of California. All claims must be filed in Sacramento County unless otherwise agreed in writing.

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12. Acknowledgment

By checking the box during checkout or completing a purchase by invoice, Client confirms they have read, understood, and agreed to this Master Service Agreement and Terms of Use. This Agreement is binding without physical signature and applies to all future purchases unless replaced by a newer version.

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Solar Hound Leads
Sacramento, California
📧 Email: solarhoundleads@gmail.com  Phone: (916)500-0059